Frequently Asked Questions
Everything you need to know about shopping with PILGRIM.
How can I track my order status?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to our carrier's website to monitor your delivery in real-time.
What is your return and exchange policy?
We offer a 30-day return policy for all unused items in their original packaging. Simply contact our support team to initiate a return or exchange process.
Do you offer international shipping?
Yes, PILGRIM ships to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products covered by a warranty?
All PILGRIM products come with a one-year limited warranty against manufacturing defects. If you experience an issue, please reach out with your order number and photos of the defect.
How do I care for my PILGRIM items?
To ensure longevity, we recommend following the specific care instructions found on the product label or visiting our dedicated Product Care guide on the website.